MBA · Strategic Management
University of Dhaka
ABOUT / THE PERSON BEHIND THE WORK
Brand thinking.
Commercial perspective.
I have built my career across customer service, brand and digital marketing, product launches and sales operations in Bangladesh.
03 / ABOUT ME
Brand thinking.
Operational depth.
I have built my career across brand, digital marketing, sales operations and customer service in Bangladesh. My experience combines creative communication with the coordination needed to make it work.
I currently lead brand and sales operations at Grameen Danone Foods Limited. Earlier roles at Care Nutrition and Aarong Dairy shaped my campaign, launch and digital experience; Banglalink built my foundation in customer service.
EXPERTISE AT A GLANCE
- FMCG & Brand Management
- Go-to-Market Strategy
- Sales Operations Enablement
- ROI & Performance Tracking
- Cross-functional Leadership
- Trade Marketing & Activation
Education
BBA · Human Resource Management
University of Liberal Arts Bangladesh
PGD · Marketing Management
Bangladesh Institute of Management
MY CAREER / THE JOURNEY
From customer experience
to brand & commercial leadership.
A career built step by step, across customer service, brand communication, digital marketing and sales operations.
14Years of work experience
04Organizations
08Career roles
Current role first.
Brand and sales operations today, built on marketing and customer-service experience.
Grameen Danone
2022–PresentJan 2024 – Present
Brand & Sales Operation Manager
Lead brand strategy, product development and sales operations through coordinated commercial execution.
Dec 2022 – Dec 2023
Manager, Brand & Digital Marketing
Managed brand and digital initiatives, supporting product launches, campaigns and go-to-market preparation.
Care Nutrition
2022Mar 2022 – Nov 2022
Manager, Brand & Digital Marketing
Led integrated marketing, product-launch coordination and the company website launch.
Aarong Dairy
2016–2022Jun 2018 – Mar 2022
Assistant Manager, Brand & Digital Marketing
Led integrated campaigns, video productions and the e-commerce and home-delivery launch.
Mar 2016 – May 2018
Officer, Brand & Digital Marketing
Supported national campaigns, product launches, agency coordination and digital brand communication.
Banglalink
2013–2016May 2015 – Feb 2016
Investigation & Resolution Officer, Customer Service
Resolved escalated cases and used recurring customer feedback to support service improvements.
Sep 2014 – Apr 2015
Team Coordinator, Customer Service
Coordinated a 15-member customer-care team, supporting service quality and day-to-day performance.
Mar 2013 – Aug 2014
Officer, Customer Service
Handled customer enquiries and complaints, building a foundation in service quality and customer insight.
Shown from my current role to my earliest position, with the latest role first within each organization. Role dates follow my LinkedIn profile.
CORE CAPABILITIES / SUPPORTED BY WORK
Skills with context.
01
Campaigns & communication
Strategy, brand storytelling and coordinated video production.
Explore campaign work ↗02
Brand & product launches
Positioning, portfolio development and go-to-market coordination.
Explore product launches ↗03
Digital commerce
Website launches, e-commerce and connected customer services.
Explore digital projects ↗04
Commercial operations
Sales operations, reporting and cross-functional execution.
Explore sales operations ↗Languages
Bangla — Native · English — Professional working proficiency · Hindi — Conversational
SELECTED PROFESSIONAL DEVELOPMENT
Leadership, strategy
& digital capability.
Selected training aligned with brand and sales operations leadership, based on my supplied training record.
2026
NEXT-LEVEL LEADERSHIP | LEADING SELF & OTHERS
Excellence Academy Bangladesh · 8 hours
Self-leadership, team effectiveness, trust and constructive conversations.
2026
NEXT LEVEL LEADERSHIP | LEADING IN COMPLEXITY
Excellence Academy Bangladesh · 8 hours
Strategic decision-making, cross-functional initiatives and stakeholder alignment.
2024
Leadership Masterclass
Don Sumdany Facilitation and Consultancy · 16 hours
Leadership development.
2026
Master AI Automation & Build AI Agents (No Code)
Ostad · 4 months
No-code AI workflows, automation, prompt engineering, RAG and business applications.
2026
AI Masterclass 2.0
Dhruv Rathee Academy · 3 hours
Practical AI tools for everyday work and productivity.
2018
The Art of Advanced Digital Marketing
Don Sumdany Facilitation & Consultancy · 16 hours
Global digital marketing tools, techniques and concepts.
2019
Creative Sprint-Create to Convert By Facebook
Facebook · 4 hours
Optimized Facebook content for effective campaign execution.
2017
Facebook Marketing
Geeky Social · 30 hours
Facebook marketing; related training review featured in Media.
Watch my training review ↗